“Privacy and cookies, the sensitive stuff.”

Privacy policy

Last updated 05/05/2018.

Cotswold Web Design (We) are committed to ensuring your privacy is protected, this policy (together with our terms and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. For the purpose of the Data Protection Act 2018, the data controller is Cotswold Web Design. We may at any time change this policy by updating this page. To continue using this website you should check back regularly, ensuring that you are happy with any changes.

Information we may collect from you

We may collect and store information that you provide to us while corresponding by telephone, email or newsletter subscription service, requesting a proposal, participating with ‘news & views‘ or other social media functions on our website, downloading a file, entering a survey, promotion, competition or helping us by reporting a problem with our website. We may also collect and store the following information from you while using our contact form:-

  • Full name
  • Business name
  • Email address
  • Contact number
  • Preferences
  • Message

Please be aware that any video, image, or other content posted, uploaded or otherwise made available by you onto your website, whether published content or not, is not subject to our privacy policy. We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content.

Retention period

We will keep your personal data for the duration of the period that you are a customer of Cotswold Web Design. We shall retain your data only for as long as necessary in accordance with applicable laws. On the closure of your services, we may keep your data for up to 7 years after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

What we do with the information we collect

  • We use the information to correctly respond to your enquiries;
  • to carry out obligations resulting from contracts;
  • to improve the products and services we offer you;
  • to notify of any changes to service;
  • to measure the effectiveness of advertising;
  • to administer our websites internal troubleshooting and analysis;
  • to build on our efforts to keep our website secure;
  • to maintain our internal record keeping.

We may use the information to customise the website according to your interests. Any promotional or marketing material that you may receive has the option to opt out at the base, exercising your ‘right to be forgotten’.

Information we receive from other sources

We work closely with third parties (including, for example but not limited to, search engine and analytics providers, business partners, technical sub-contractors, advertising channels, payment and delivery services, credit reference agencies) and may receive information about you from them.

Security and storage

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. No personal details collected from the contact form will be stored within this website. All information you provide to us is stored within the EEA. Data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Controlling your information

The Act gives you the right to access, correct, transfer and delete information held about you, your right of access can be exercised in accordance with the Act. If you would like a copy of the information held on you please email us. We will complete your request free of charge, we are also allowed to reject your request if:

  • you don’t have the right to ask for the information;
  • requests are repetitive; or
  • they are excessive.

If you believe that information we hold is incorrect or incomplete, please email us as soon as possible. We will aim to correct any information found to be incorrect, promptly. You also have a ‘right to be forgotten’, you may withdraw consent and purge the personal data we have collected about you.

External links

Our website may contain external links to other websites of interest. However, once you have used these external links to leave our website, you should note that we do not have any control over the external website. Therefore, we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting such sites, as such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookie policy

A Cookie is a small file which is placed on your computer’s hard drive to help store your user preferences and session states, analyse web traffic or let you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Similar to photo caching which helps speed up page load times and enhance the viewing experience.

Cookies help us provide you with a better website experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share. Most web browsers automatically accept cookies, you can usually modify your browser settings to decline cookies if you prefer. Please bear in mind that this may prevent you from taking full advantage of the website.

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We use Google Analytics to monitor and report on our website usage such as the number of visitors to the site, search phrases used to find us, pages visited on the site and time spent on the site. The statistics gathered are a necessary requirement in order for us to provide and improve our value added products and services, more importantly to stay competitive. The cookies do not identify users nor associate your IP address with any personally identifiable information.

These cookies are used to collect information about how visitors use our site, we use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google’s privacy policy can be found here.

Disabling cookies

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit and read all about cookies here. You can opt out of being tracked by Google Analytics across all websites here. These links are provided for your reference and should be thoroughly researched prior to carrying out any such operations that might such affect your online viewing.